Refunds and Returns

We want you to feel confident when buying from us, so we happily offer returns and exchanges if something you purchased isn't quite right. 

Returned goods are eligible for a partial refund provided that they weren't purchased on sale, and they haven't been worn, resized or damaged. Any expenses incurred by us in supplying the item to you will be deducted from the refund amount. These expenses may include shipping & insurance costs, payment processor fees, and customs fees.

For customers outside Australia, please note that there are significant taxes and duties payable on incoming goods valued at AU$1000 or above (including returned merchandise). These fees will be deducted from the refund amount if applicable.

Items that are returned due to non-payment of duties or because they were unclaimed will receive a store credit for the value of the purchase, minus any associated fees.

Orders that are cancelled prior to shipping will be refunded less credit card and payment processor fees if applicable.

You must advise us within 7 days of receiving the goods if you intend to apply for a refund. The returned item must postmarked within 14 days of receipt and in its original box. Buyers are responsible for return shipping costs to Australia & insurance costs. No refund can be made for items that are lost or damaged in transit.

To apply for a refund, please email us at onyxandelm@outlook.com